Things to Remember About Holiday Gift Returns
The season of giving is here, but it’s also the season of returning. Each year, inevitably, someone will want to return a gift that’s been given to them. One positive thing is that many stores understand that returning gifts can be tricky, so they can be more lenient with returns this time of year. For example, you might not have a receipt for a gift, so maybe you’ll get in-store credit instead. Before you get into the thick of returning, know these important things about gift returns.
Holiday Returns Are Back
Make Sure You’re Familiar With Individual Store Return Policies
Not every store is created equally. Different stores can have very different policies for returns. The Federal Trade Commission notes that store return policies and deadlines are often printed on the back of receipts. They add, “Don’t delay in returning your undamaged item to have the best chance for a refund, exchange, or store credit.” Also, “You might have to contact the manufacturer to return a defective or damaged product after the seller’s return deadline.”
Expect In-Store Credit If You Don’t Have a Receipt
If you don’t’ have a receipt, you might be out of luck when it comes to getting back actual money. So, be prepared. Look at what other items at that store you might want to purchase instead. Julie Ramhold, a consumer analyst and expert with DealNews.com, tells CBS News, “You’re probably definitely going to see more store credit, especially if you don’t have a gift receipt or if you didn’t make the purchase.” She adds, “If you did make the purchase and you are returning it within that extended window, you should be fine as long as you have the original payment method, and you can show an invoice or a receipt.”
Use Plastic
If you use a credit card when purchasing holiday items, you’ll automatically have a record of what you purchased. It’s an easy way to keep a record of everything. Purchasing in cash can make it much more difficult to figure out what you purchased and when you bought it.
Ask to Talk With a Manager
If all else fails and you’re really having trouble with your return, talking to a manager could help. Often times, employees don’t have the go-ahead to approve moves that managers can make for them. “If you have a problem, a supervisor or customer service representative will likely have more flexibility and authority to resolve the issue,” notes the FTC.
